Understanding Your Hospital Bill 

Our financial counselors at Jefferson Healthcare work to serve as a primary resource for patient’s financial assistance and billing needs. It is our priority that our financial assistance, Charity Care, and collections processes be fair, reasonable, and legally compliant with both State and Federal laws in a manner that is both respectful and effective.  Read the full Patient Access Link Brochure (pdf).

Prior to Your Medical Service

Office visit co-pays and/or deductibles are expected to be paid at the time of service. This is a contractual requirement of most health insurances and will also decrease the likelihood of you receiving a statement following your service. 

Please Remember:

The billing cycle following your medical service heavily relies on the accuracy of the information provided to Jefferson Healthcare during registration and scheduling. Please be prepared to provide your most current insurance information and verify your personal information for each visit.  This will help ensure accuracy and prevent identity confusion.

  • The full, legal spelling of patient’s name and date of birth

  • Current mailing address and primary contact telephone number

  • Health insurance information; this includes third party liability information such as a work injury or motor vehicle accident

You have the right to request an estimate of potential charges prior to receiving any medical service. Estimates may vary based upon the complexity of your medical condition and any deviations from the initial care plan as determined by your provider.   Please contact your clinic representative, or call 855-581-LINK (5465), for more information.

After Your Medical Service

After your insurance company has reviewed your hospital bill and paid or denied their portion, you will be mailed a statement from Jefferson Healthcare.

Statement Billing Cycle:

Statement #1 – Your First Statement

This statement is mailed shortly after your medical service and after your insurance company has reviewed the claim. Payment in full is expected at this time.  If you cannot pay in full, please contact a financial counselor to discuss available financial assistance options.

Statement #2 – First Reminder

This is sent out the month after Statement 1.

Statement #3 – Second Reminder

This is sent out the month after Statement 2.

Statement #4 – Final Notice

This is sent out a month after Statement 3 as a final notice before being referred to a Third Party Agency. *

*Prior to an account being referred to a Third Party Agency, a financial counselor will attempt a courtesy call to the phone number you provided during registration or scheduling.

Payment Options

For your convenience, Jefferson Healthcare accepts payment by cash, check, debit, or credit card (Visa, MasterCard, Discover Card or American Express).  Payments may be made in any of the following:

  • Online at www.jeffersonhealthcare.org/billpay

  • By mail to Jefferson Healthcare, Financial Services Office,  834 Sheridan, Port Townsend, WA  98368

  • By telephone at 360.385.2200 x 2267

  • In person at the Financial Services Office located via the waterside entrance on the first floor

What if I can't pay my bill?

Jefferson Healthcare offers a variety of options which include:

  • Paid-in-full discounts

  • Interest-free payment plan arrangements

  • Financial assistance, including Charity Care*

*Charity Care and the Sliding Fee Scale is supported by Washington State law.  A family may be considered eligible if their income is equal to or less than 400% of the Federal Poverty Guidelines.

Questions about bills from other providers.

Jefferson Healthcare contracts with other providers for services to help meet patient needs. These companies represent anesthesia, laboratory, radiology, sleep medicine, urology, etc. If you have questions about these companies, please contact the Financial Services

Billing Terms
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Local Resources

DSHS Community Services Office

Jefferson County Public Health

Washington HealthPlanFinder