Understanding Your Hospital Bill
Our financial counselors at Jefferson Healthcare work to serve as a primary resource for patient’s financial assistance and billing needs. It is our priority that our financial assistance, Charity Care, and collections processes be fair, reasonable, and legally compliant with both State and Federal laws in a manner that is both respectful and effective. Read the full Patient Access Link Brochure (pdf).
Prior to Your Medical Service
Office visit co-pays and/or deductibles are expected to be paid at the time of service. This is a contractual requirement of most health insurances and will also decrease the likelihood of you receiving a statement following your service.
The billing cycle following your medical service heavily relies on the accuracy of the information provided to Jefferson Healthcare during registration and scheduling. Please be prepared to provide your most current insurance information and verify your personal information for each visit. This will help ensure accuracy and prevent identity confusion.
The full, legal spelling of patient’s name and date of birth
Current mailing address and primary contact telephone number
Health insurance information; this includes third party liability information such as a work injury or motor vehicle accident
You have the right to request an estimate of potential charges prior to receiving any medical service. Estimates may vary based upon the complexity of your medical condition and any deviations from the initial care plan as determined by your provider. Please contact your clinic representative, or call 855-581-LINK (5465), for more information.
After Your Medical Service
After your insurance company has reviewed your hospital bill and paid or denied their portion, you will be mailed a statement from Jefferson Healthcare.
Statement Billing Cycle:
Statement #1 – Your First Statement
This statement is mailed shortly after your medical service and after your insurance company has reviewed the claim. Payment in full is expected at this time. If you cannot pay in full, please contact a financial counselor to discuss available financial assistance options.
Statement #2 – First Reminder
This is sent out the month after Statement 1.
Statement #3 – Second Reminder
This is sent out the month after Statement 2.
Statement #4 – Final Notice
This is sent out a month after Statement 3 as a final notice before being referred to a Third Party Agency. *
*Prior to an account being referred to a Third Party Agency, a financial counselor will attempt a courtesy call to the phone number you provided during registration or scheduling.
For your convenience, Jefferson Healthcare accepts payment by cash, check, debit, or credit card (Visa, MasterCard, Discover Card or American Express). Payments may be made in any of the following:
Online at www.jeffersonhealthcare.org/billpay
By mail to Jefferson Healthcare, Financial Services Office, 834 Sheridan, Port Townsend, WA 98368
By telephone at 360.385.2200 x 2267
In person at the Financial Services Office located via the waterside entrance on the first floor
What if I can't pay my bill?
Jefferson Healthcare offers a variety of options which include:
*Charity Care and the Sliding Fee Scale is supported by Washington State law. A family may be considered eligible if their income is equal to or less than 400% of the Federal Poverty Guidelines.
Questions about bills from other providers.
Jefferson Healthcare contracts with other providers for services to help meet patient needs. These companies represent anesthesia, laboratory, radiology, sleep medicine, urology, etc. If you have questions about these companies, please contact the Financial Services
DSHS Community Services Office
Jefferson County Public Health